Job Description – Sales Support Executive (Techno-Commercial)
Industry: Electrical / Medium Voltage Switchgear / RMU / VCB / CSS / FRTU
Department: Sales & Marketing
Reporting To: Sales Head / Business Development Manager
Position Summary
The Sales Support Executive will provide techno-commercial support to the sales team for Medium Voltage and Low Voltage electrical products such as RMU, VCB, CSS, FRTU, Control & Relay Panels, and allied products. The role involves preparation of quotations, tender documentation, customer coordination, technical clarification, order processing, and support for business development activities.
Key Responsibilities
Techno-Commercial Support
- Prepare techno-commercial offers, quotations, and proposals based on customer requirements.
- Understand customer specifications, tender documents, BOQ, and technical drawings.
- Coordinate with design, production, purchase, and accounts teams for offer preparation.
- Support the sales team with technical product selection and costing.
- Prepare compliance statements against customer and tender specifications.
- Review RFQs, tenders, and customer inquiries for technical and commercial feasibility.
- Maintain pricing records, BOM references, and commercial documentation.
Customer Coordination
- Interact with customers for technical clarifications and commercial discussions.
- Follow up with customers regarding quotations, approvals, and order status.
- Coordinate with customers for submission of drawings, documents, and test certificates.
- Support pre-sales and post-sales activities.
Tender & Documentation
- Prepare tender submissions including:
- Technical compliance sheets
- Commercial terms
- Deviation statements
- Datasheets
- Catalogues and supporting documents
- Maintain records of submitted tenders and quotation status.
- Support e-tendering activities and online portal submissions.
Order Processing & Execution Support
- Process customer purchase orders and verify commercial terms.
- Coordinate internally for order execution and delivery schedules.
- Monitor dispatch schedules and payment follow-up support.
- Assist in preparation of invoices, dispatch documents, and project documentation.
Market & Product Support
- Maintain knowledge of MV/LV products, IEC standards, and utility specifications.
- Support sales team during customer visits, presentations, and technical meetings.
- Coordinate with OEM/licensing partners for technical support when required.
Required Skills & Competencies
- Good understanding of electrical switchgear products:
- RMU
- VCB
- CSS
- FRTU
- Control Panels
- Protection systems
- Techno-commercial negotiation skills.
- Ability to read electrical GA drawings and SLDs.
- Knowledge of tendering and quotation processes.
- Good communication and customer handling skills.
- Strong coordination and follow-up abilities.
- Proficiency in:
- MS Excel
- MS Word
- PowerPoint
- ERP systems (preferred)
