• Build and lead the Service & AMC vertical from the ground up — currently a zero-base function reporting directly to Director – Operations
  • Own AMC revenue target: ₹2 Cr in FY26-27, scaling to ₹15 Cr by FY29-30
  • Design and roll out AMC contract structures/scopes across Busways (BBT) and Automation installed base
  • Own preventive maintenance scheduling and execution — inspections, joint/torque checks, insulation testing, thermal monitoring for BBT systems; equivalent scope for Automation
  • Manage AMC vendor network where third-party service is used — selection, contract negotiation, SLA and performance monitoring
  • Own client-facing service relationship for AMC accounts — renewals, escalations, and service quality as the face of Techmech's post-installation support
  • Recruit, train and lead the Service Engineer team as it scales
  • Track and report service KPIs — response time, first-time-fix rate, contract renewal rate, margin per contract
  • Coordinate with Design and Installation teams on installed-base handover documentation so AMC has clean records from day one of each project
  • Drive EHS compliance on all service visits and coordinate spares/inventory planning for maintenance work
  • Report AMC P&L performance directly separate from installation project reporting

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